How to Use the App | نادي ريو

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Step One

Download the App on Your Phone

The Rio Club app is free for iPhone and Android. Pick the right app store from the buttons below.

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Step Two

Create Your Account

Your app account is linked to your club membership. You'll need your membership code and the phone number registered with the club.

Full walkthrough of account creation

1

Open the app and tap "Create Account"

On the welcome screen, tap the "Create New Account" button.

2

Fill the 6 fields in this order

All fields below are required.

Membership Code from your membership card

Registered Phone registered with the club admin

Username pick another if it's taken

Email Address a real email you can access

Password min 8 characters

Confirm Password same as password

3

Accept the terms and tap "Register"

Tick the terms checkbox, then tap the "Register" button.

4

Confirm your phone with a 6-digit code

You'll receive a 6-digit SMS code — enter it in the 6 boxes to finish creating the account.

Registration FAQ

I didn't receive the OTP — what do I do?

On the verification screen there's a 1-minute countdown. Once it ends, the "Resend" button becomes active — tap it to get a new code.

Also make sure:

The phone number you entered is correct and can receive SMS.
You have good cellular signal.
No app is blocking SMS or moving it to spam.

If it still doesn't arrive after resending, call 19822 or message us.

Username is already taken

Pick another unique username. You can add numbers or a dot to make it unique (e.g., ahmed.m or ahmed_2025).

Membership code or phone is rejected

The phone number must match the one on file with the club administration on your membership record. If your number changed, ask the admin to update it before creating an account.

I have another problem creating my account

Reach out and we'll help you finish signing up:

Call 19822 Send a message

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Step Three

Log In to Your Account

Login walkthrough

1

Open the app and tap "Log In"

On the welcome screen, tap the "Log In" button.

2

Enter username and password

Use the same credentials you registered with. You can tick "Remember me" for quick access next time.

3

Forgot your password?

Tap the "Forgot password?" link below the login button. Enter your phone, receive a code, then set a new password.

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Step Four

Book a Shuttle Trip

All booking steps live in one screen: pick the ticket type, passenger count, date, route, then the outbound and/or return trip.

There are 3 ticket types:

One-way booking walkthrough

1

Open "Shuttle" from the bottom bar

After login, tap the Shuttle icon. The available routes appear — tap "Book" on the one you want.

2

Pick "One-way" as ticket type

In the "Ticket Type" section, choose the orange card labeled "One-way (To Club)".

3

Choose passenger count

Pick how many members and guests are travelling.

4

Pick the travel date

Tap the date picker and select the day.

5

Pick the route

e.g. "King Street" or "45 Street" — whichever is closest to you.

6

Pick the outbound trip and pickup stop

In "Departure to Club", choose a time, then pick a stop from the stops list/map.

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Review, confirm and pay

A confirmation screen shows full details and total. Pay by Visa/Mastercard (CIB) or bank transfer via InstaPay.

Return-only booking walkthrough

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Open Shuttle and tap "Book"

From the bottom bar, choose Shuttle and tap "Book" on a route.

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